Having trouble with uploads, the document viewer, Bates numbering, redactions, or account access? Select a category below to find the fix.
General troubleshooting steps to try first
Before looking at a specific issue, try these steps. They resolve many common problems:
- Refresh the browser. A simple page refresh resolves many display and loading issues.
- Check file processing status. Many issues happen because a file is still processing. Look for the processing indicator in the document browser.
- Try a different file. If one file is causing problems, test with another to check whether the issue is file-specific or system-wide.
- Review the feature documentation. The answer may already be in the relevant guide. Check the docs for the feature you're using before troubleshooting further.
In this section
Frequently asked questions
How do I contact Hintyr support?
Reach the Hintyr support team through the in-app chat widget or by emailing the support address listed in your account settings. Support is available during business hours. Most inquiries receive a response within one business day.
Where can I check system status?
Hintyr publishes real-time system status and incident reports on its status page. If you suspect a platform-wide issue, check the status page before troubleshooting locally.
Can I request a feature?
Yes. Submit feature requests through the in-app feedback option or by contacting support. The Hintyr team reviews all requests and prioritizes them based on user demand and roadmap alignment.